Two of my passions are the design and development of systems for supporting large-scale organizations e.g. EMAIL, EchoMail, and the other is medicine and biology. My doctoral work at M.I.T. focused on understanding how the cell works towards building a computational system for modeling the whole cell. My work in designing large-scale communication infrastructures for Global 2000 companies afforded me the opportunity to realize how archaic and siloed most organizations are.
Then the “aha” moment hit: are not organizations organisms? Could not the emerging biological principle being unveiled by moderns systems biology yield principles to design large-scale service systems? This led to my producing a concept paper, which was recently published at one of the largest peer-reviewed Service Science Conferences.
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