Could Integrating Email and Social Media Provide Companies with Data on the Customer’s Psyche?
Email is ultimately the media that converts your followers, friends and prospects who write to you on FaceBook, LinkedIn, Twitter, your Website, etc. to customers. Email tracking and assessment of email and social media for reputation management, conduct email surveys could generate detailed analyses for understanding customers and what their perception of a company really is. A powerful powerful integrated email marketing module could enable a company to proactively send marketing campaigns and reply customer queries and inadequacies that might otherwise damage the reputation of the company.
Email is here to stay. Those who learn how to integrate email with social media will have a competitive edge.
As the article says:
“With the emergence of social media, email marketing seems a little unspectacular. But it’s not. Everyone wantw your email (and not your Facebook fanaticism of Twitter follow). Why? Because email increases the likelihood that you will receive any message that they send.”
(Source: LeadersWest)
Why This News is Relevant:
What is Email?
Email is still the preferred mode for two-way communication.
Email is a system. Email is not the simple exchange of text messages. Email is a system of interlocked parts whose origin is the emulation of the inter-office, inter-organizational paper-based mail system. In 1978, VA Shiva Ayyadurai created the first email system, electronically reproducing the inter-office mail system he observed at the University of Medicine and Dentistry of New Jersey (UMDNJ) in Newark, New Jersey.Know the Truth:
Email is Not Dead
Know the Truth:
Email is Not Dead
As detailed on inventorofemail.com, this system included the inbox, outbox, address book, memo, forwarding, and other features that are the mainstays of all modern email systems such as Yahoo and Gmail. Today, email provides a platform not only for inter-office communication but also for email marketing, electronic billing, email management of customer service complaints, surveys, and a host of other applications. While some might have said erroneously that “email is dead,” Dr. V.A. Shiva Ayyadurai believes that email is here to stay for a long, long time.
In 1993, separately and long after his invention of email, Dr. V.A. Shiva Ayyadurai went on to develop EchoMail®, another system. This system was for managing inbound email as well as for email marketing. EchoMail® emerged from a competitive award for email management sponsored by the United States White House and won by VA Shiva Ayyadurai. Today, EchoMail® stands as an enterprise system for monitoring, managing, and marketing across both email and social media.
Find Your Way:
How Email Differs from Social Media
Over the past five years, email as a system has found its niche in particular forms of communication different from social media, such as Facebook and Twitter. Email today is typically used for business-to-business as well as business-to-consumer communication, both as a service and for marketing. Facebook is focused around building communities and social networks, and is more comparable to bulletin-board-type messaging. Twitter provides short messaging akin to a Post-It note. If one looks farther back in history, Facebook is analogous to community cave paintings, whereas Twitter is comparable to smoke signals; i.e., short-burst messages constrained by space and length. Email resembles writing on papyrus, which was originally used for communications and commerce. Email will likely become the preferred system for relatively more formal communications, and Facebook and Twitter for more community-based social communication and informal short messages.
Be the Light:
Integrating Email and Social Media
To be competitive today, large organizations as well as small businesses must learn how to communicate with customers, partners, and employees as well as with prospects for both email and social media. Platforms such as EchoMail® provide an easy way for monitoring, managing, and marketing through both email and social media. Such platforms will be crucial to finding and keeping customers.
People communicate their views about an organization not only by email, but also through social media. In addition, reaching people and marketing to potential customers or prospects requires email, which is relatively more individual, as well as Facebook and Twitter, which reach niche social networks. Integrated platforms, which manage inbound and outbound communication and provide both customer service and marketing in a unified way, will be critical to build relationships across various stakeholders.
As social commerce grows, such integrated platforms, including EchoMail®, will define an organization’s success relative to revenue and profit as well as to customer acquisition and retention.
Join the Revolution:
Start Using EchoMail
Try EchoMail absolutely FREE for 90 days and discover the power of email and social media marketing. Experience the same technology used by Fortune 1000 companies like Nike, JCPenney, American Express and Hilton Hotels to grow their sales and maintain customer relationship.
To start, fill out the form below to get a special code that entitles you to the FREE 90 day use of EchoMail.
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